Skills & Competencies for Commercial Tire Store Manager Assistant

Commercial Tire Store Manager Assistant job profile

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JOB SUMMARY for Commercial Tire Store Manager Assistant

Assists the store manager with the day-to-day operations of a commercial tire store/center.

JOB RESPONSIBILITIES for Commercial Tire Store Manager Assistant

Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Manages the tire center in absence of the manager.

Commercial Tire Store Manager Assistant SALARY RANGE

BASE 50%
$58,742
TOTAL 50%
$65,915
Job Level
S01
Job Code
SM15000354
Education/Degree
Bachelor's Degree
Reports To
Store Manager

Commercial Tire Store Manager Assistant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Commercial Tire Store Manager Assistant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Commercial Tire Store Manager Assistant

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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2 Industry Competency – Retail Operations
Proficiency Level -1
Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Identifies and cites the different retail departments and communications channels within our organization.
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Level 2 Behaviors
(Light Experience)
Reports operation improvement opportunities to enhance retailer costs and customer experiences.
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Level 3 Behaviors
(Moderate Experience)
Improves customer security and convenience by communicating areas for streamlining payment processing.
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Level 4 Behaviors
(Extensive Experience)
Monitors staff adherence to policies to ensure consistent and efficient delivery of retail operations.
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Level 5 Behaviors
(Mastery)
Establishes our organization's standard operating procedure to ensure efficient retail operations.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Commercial Tire Store Manager Assistant

1 Job Family Competencies – Customer Retention
Proficiency Level -1
Skill definition-Attracting, retaining, and converting customers into loyal buyers to reduce attrition, increase ROI, and acquire new customers.
Level 1 Behaviors
(General Familiarity)
Explains the impacts of customer retention on client success and revenue growth.
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Level 2 Behaviors
(Light Experience)
Identifies service-related issues affecting customer retention.
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Level 3 Behaviors
(Moderate Experience)
Executes customer journey mapping to determine customer perspectives and maximize retention rate.
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Level 4 Behaviors
(Extensive Experience)
Improves the efficiency of customer retention efforts to drive business cost-effectiveness.
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Level 5 Behaviors
(Mastery)
Establishes customer retention metrics to reflect the percentage of retained customers.
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2 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Champions the adoption of digital analytics to measure customer satisfaction.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Commercial Tire Store Manager Assistant

1 Core Competencies – Scheduling
Proficiency Level -2
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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2 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -2
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Cites examples of KPIs applied at individual, team, and organizational levels.
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Level 2 Behaviors
(Light Experience)
Assists in KPI analysis and patterns discovery to support management in decision making.
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Level 3 Behaviors
(Moderate Experience)
Communicates KPI-related initiatives such as what, why, and how to ensure transparency.
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Level 4 Behaviors
(Extensive Experience)
Consults on using KPI for business review and forecasting.
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Level 5 Behaviors
(Mastery)
Champions the adoption of KPI-based management to promote high-performance culture.
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3 Commercial Tire Store Manager Assistant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Commercial Tire Store Manager Assistant
Proficiency Level - 4
5 Competency for - Commercial Tire Store Manager Assistant
Proficiency Level - 5

Summary of Commercial Tire Store Manager Assistant skills and competencies

There are 5 hard skills for Commercial Tire Store Manager Assistant, Retail Industry, Retail Operations, Membership Program, etc.
3 general skills for Commercial Tire Store Manager Assistant, Customer Retention, Customer Satisfaction, Promotion.
11 soft skills for Commercial Tire Store Manager Assistant, Scheduling, Key Performance Indicators (KPI), Financial Acumen, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Commercial Tire Store Manager Assistant, he or she needs to be proficient in Scheduling, be proficient in Key Performance Indicators (KPI), and be proficient in Financial Acumen.

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